INSIGHTS
March 23, 2026

One in three consumers is using AI for health questions

In a single year, the share of U.S. adults using AI chatbots for health questions doubled—from 16% to 32%. That's the headline finding from our 11th annual Consumer Adoption of Digital Health Survey, fielded in late 2025 with 8,000 U.S. Census-matched adults. But there’s more to the story: for the majority of people who are using AI for health and wellness reasons, engagement has become at least a weekly habit. They're asking about symptoms, researching treatment options, checking drug interactions—and acting on what they find.

The piece unpacks who's driving adoption, what they do after the AI query, and what this consumer-driven inflection point means for organizations across the healthcare ecosystem.

Headlines

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