INSIGHTS
December 13, 2021

Consumer adoption of telemedicine in 2021

The pandemic has dramatically shifted adoption of digital health, and virtual care in particular emerged as a care delivery necessity. With all kinds of healthcare players getting into the telemedicine mix in 2021, we were curious to learn how consumers actually feel: Who is using telemedicine? What are they using it for? Do they like it? And will they continue to use it? To answer these questions, we surveyed nearly 8,000 U.S. adults about their digital health behaviors and preferences. For the final Rock Weekly of the year, we’re excited to share initial results from Rock Health’s seventh annual Digital Health Consumer Adoption Survey, focused on telemedicine. One of our findings? 73% of previous telemedicine users said they expect to use telemedicine at the same rate or more going forward—and nearly a quarter of non-telemedicine users were willing to give it a try in the future. Check out our post on consumer telemedicine trends. As the Rock Weekly signs off for 2021, we wish everyone a happy and healthy new year!

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