We’re Hiring an Operations Manager

We’re searching for a warm and hyper-organized Jack (or Jane)-of-all-trades to join us as our Operations Manager. This role, serving as the physical and virtual face of Rock Health, requires a special blend of personality. Foremost, an authentic love of people and a superhuman level of calmness.

As the Rock Health Operations Manager, you’ll need a few obsessions. We’ll list them out, alphabetically: automation, The Container Store, entrepreneurship, Google Docs, movies, planning (inclusive of planning for things like: natural disasters, parties, and world domination), snacks, and Tetris. Oh, and digital health, of course; curiosity about the space in which we work is a prerequisite (and resolving it a perquisite).

Working at Rock Health is driven by a love of service. Everyone on our team cares deeply about working on behalf of our entrepreneurs, and the Operations Manager has the added responsibility of helping everyone on our team. We are a quirky bunch, so we’d love to find someone with their own style—hopefully one that is filled with humor and ill-timed (but tension-cutting) high fives.

Responsibilities

General operations

  • Independent management of Rock Health’s operational finances (including both tracking of day-to-day finances as well as closing the books each month and quarterly financial forecasting across departments)
  • Manage people-flow in the office; interface with guests ranging from partners to investors to
    entrepreneurs; welcome all visitors to headquarters and provide tours
  • Strategic planning and operational support for on-site events and major Rock Health conferences
  • Leadership of and support for special projects
  • Support for the Managing Director

Leading facility operations

  • Manage Rock Health’s office space (including opening and closing the office each day, organizing and tidying the physical workspace, and scheduling common room space)
  • Regulate the organization’s supplies
  • Oversee facilities services (including internet, cleaning, waste, etc.) and manage relationships with property manager and service partners
  • Ownership of P&L for and operational management of our shared workspace sublease program and educational “Office Visit” program

Leading human resources and administration

  • Drive recruiting efforts; review and screen potential job candidates, conduct online diligence, communicate with candidates, scheduling in-person interviews
  • Maintain Rock Health’s onboarding program and manage the onboarding of new hires
  • Schedule quarterly employee events and annual retreat
  • Manage off-boarding procedures for exiting employees
  • Coordinate and manage employee benefits with our benefit providers
  • Manage company and employee internet accounts/databases
  • Manage company supplies, equipment, and IT

Skills and qualifications

  • Excellent organization skills
  • Strong attention to detail, without losing sight of the bigger picture
  • Strong analytical skills and ability to think on your feet
  • Excellent communication skills, both verbally and in writing
  • Ability to take charge of a project, and make decisions with limited information
  • Passion for helping those around you and fostering a welcoming office community
  • Ability to assist with multiple projects at once, and prioritize in the face of numerous opportunities
  • Competence with Google apps, and ability to learn new technology quickly
  • Bachelor’s degree
  • 1-2 years of experience in an administrative role is a plus
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