When one (virtual) door closes…

Healthcare’s "virtual front door" concept is getting a much-needed refresh, with organizations rethinking how to meet consumers where they are and how they want to engage. Last week, Cigna and Hackensack Meridian Health (in partnership with K Health) both announced chat-based apps for preventative, primary, and sick care—with the ability to route higher-complexity cases to in-person visits. Meanwhile, Fabric (formerly known as Florence) made its fourth acquisition in 18 months, further expanding its front door capabilities with TeamHealth’s nationwide virtual provider network. At a time when some are getting out of telehealth, these players are doubling down, using engagement modalities like texting and technology like conversational AI to refresh momentum.

Oral health is about more than just clean teeth; it’s a key component of overall health. Rock Health Advisory's latest blog, with support from CareQuest Innovation Partners, explores the connection between oral and general health, developments in dental innovation, and opportunities for whole-person care.

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